Shipping policy

Shipping Policy

Processing Time

All orders are carefully packed and dispatched within 1–3 working days.

During busy periods (such as launches, promotions, and seasonal events), processing times may be slightly longer — but we always aim to dispatch orders as quickly as possible.

Please note: Working days are Monday to Friday, excluding UK bank holidays.

Shipping Rates & Delivery Times

UK Shipping

  • Free Shipping — Orders £50.00 and over
    Delivery: 2–5 working days

  • UK Small Package — Orders £0.00–£10.00 — £3.50
    Delivery: 2–5 working days

  • UK Standard — £4.50
    Delivery: 2–5 working days

EU Shipping

  • Standard EU Shipping — £5.50
    Delivery: 5–10 working days

Delivery times are estimates and begin once your order has been dispatched.

Order Tracking

Tracking is provided on selected services. Where applicable, your tracking details will be emailed to you once your order has been dispatched.

Shipping Confirmation

You will receive a confirmation email once your order has been shipped. Please allow up to 24 hours for tracking updates to appear.

Delivery Delays

While we always aim for fast delivery, we cannot be held responsible for delays caused by:

  • Postal service delays

  • Weather conditions

  • Seasonal demand (such as Christmas and sales events)

  • Circumstances beyond our control

If your order is delayed, please contact us and we will do our best to help.

Customs, Duties & Taxes (EU Orders)

International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer. These charges vary by country and are not included in the shipping cost.

Incorrect Address

Please ensure your shipping address is correct at checkout.

We cannot be responsible for orders sent to incorrectly entered addresses. If an order is returned to us due to an incorrect address, a re-shipping fee may apply.

Lost or Missing Parcels

If your parcel is marked as delivered but cannot be located, please contact your local delivery office first.

If your parcel is confirmed lost, we will assist with a replacement or refund in line with the courier’s claims process.

Contact Us

If you have any questions about shipping, please contact us
using the chat feature on the website or at  contactscentbunny@gmail.com.